Sales & Demo Requests
Product demos, partnership inquiries, pricing, RFP/RFI responses, channel/reseller conversations. We typically respond within one business day.
Contact
The right channel for your question.
Six inboxes, each routed to the right person on our side. Pick the one closest to your question — we’ll take it from there.
Implementation & Professional Services
Implementation engagements, workflow analysis, vendor migrations, staff augmentation, training programs. For both XyDromatics product deployments and adjacent vendor-system work.
Customer Support
For active customers running Synthology products in production. Issue triage, patch coordination, knowledge-base access, escalation. Managed-services customers have additional named technical contacts.
Regulatory Affairs
Auditor / compliance inquiries, regulatory documentation requests (Risk Management Files, Threat Models, non-device posture under FD&C Act §520(o)(1)(D), etc.). Most documentation is shared under NDA.
Security Disclosures
Coordinated Vulnerability Disclosure program. PGP-encrypted submissions accepted; public key at /.well-known/security.txt. Acknowledgment within 5 business days; remediation timeline depends on severity.
Product Complaints / Problem Reports
Complaint-handling channel run under our ISO 13485 quality system (our products are non-device software under FD&C Act §520(o)(1)(D)). Open to anyone — clinicians, biomedical engineers, IT staff, patients, family members. Reports of patient harm or potential harm trigger a documented safety evaluation. A web form is available for structured intake; the email lands in the same queue.
Mailing addresses
For physical correspondence.
Synthology Healthcare Solutions Group, LLC
21 Cliffledge TrlBlack Mountain, NC 28711
United States
Official Correspondent: Michael Danson
+1 850 607 3631